pana365's Privacy Policy

1 Applicability and Scope

This Policy applies to all pages and services under the domain https://pana365apk.cam, including registration, login, deposits, withdrawals, gaming activities, and customer service communications. Third-party websites or applications — which may be linked from our website — are not covered by this Policy.

pana365 operates services for users in Bangladesh. This Policy is published in Bengali and the Bengali-language interpretation shall be considered final.

2 The Information We Collect

pana365 may collect the following information as required to manage your account and provide services:

2.1 Information Provided Directly

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport information (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account details)

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Session duration and navigation patterns
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may receive additional information through payment processors or identity verification services, which is used to ensure the security of your account.

3 Purposes of Data Use

pana365 uses collected information only for the following purposes:

3.1 Account and Service Management

• Completing the account registration and verification process
• Processing deposits, withdrawals, and other financial transactions
• Managing gaming activities and confirming results
• Providing and tracking bonuses and VIP benefits

3.2 Security and Fraud Prevention

• Detecting suspicious activity to protect accounts
• Meeting anti-money laundering compliance obligations
• Protecting users from identity fraud

3.3 Communication and Support

• Providing customer service via live chat and email
• Sending important account-related notifications
• Sharing relevant promotional information with your consent

3.4 Service Improvement

By analysing user experience, we continuously improve the platform's game selection, payment methods, and overall performance.

4 Data Storage and Security

pana365 uses industry-standard technical measures to keep your information secure. Our security framework includes:

• SSL encryption — every data transfer is end-to-end encrypted
• Secure server environments with restricted unauthorised access
• Staff access to data limited to the minimum necessary
• Regular security audits and vulnerability assessments

Information will be retained for as long as your account is active and for as long as required after account closure to meet legal obligations. Certain types of financial records are generally retained for a minimum of five years.

5 Sharing Data with Third Parties

pana365 does not sell or rent your personal information to any third party. However, specific information may be shared in the following circumstances:

5.1 Service Provider Partners

Only the information necessary to carry out the work is shared with contracted partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technology services. These partners are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

If disclosure of information is required under a court order, government investigation, or anti-money laundering regulations, we will cooperate with the relevant authorities.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred, but the standards of this Policy will continue to apply.

6 Cookies and Tracking Technologies

The pana365 website uses cookies and similar technologies. Cookies are small text files stored on your device that improve the functionality of the website.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Remember your language preferences and account settings.
• Analytics Cookies: Collect site usage statistics to help improve our services.

Cookies can be managed from your browser settings, but disabling cookies may limit some functionality of the website.

7 Your Rights

As a pana365 user, you have the following rights:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. Contact our customer service team via live chat or email.

7.2 Right to Correction

If any information we hold about you is incorrect, you may request a correction. There is also the option to update basic information yourself from account settings.

7.3 Right to Deletion

After closing your account, you may request that your personal information be deleted. However, we are obliged to retain certain information for a specified period due to legal requirements.

7.4 Right to Opt Out of Marketing Communications

You may request at any time to stop receiving promotional messages. Essential account-related notifications will still be sent.

To learn more about rights and protections related to responsible gaming, visit our Responsible Gaming page.

8 Protection of Minors

All services on pana365 are exclusively for persons aged 21 and above. We do not knowingly collect information from any minor. Age verification is mandatory during the registration process.

If we are informed that a minor has opened an account, that account will be closed immediately and the collected information will be deleted. Parents or guardians may contact our customer service regarding such issues.

9 Policy Changes

pana365 reserves the right to amend this privacy policy as needed. For significant changes, users will be notified at their registered mobile number or email address.

The date of each amendment will be noted in the "Last Updated" section at the top of this page. Continued use of the service after notification will be taken as your acceptance of the revised policy. If you do not agree to the new policy, you may request to close your account.

You may also read our About Us page to understand our overall approach to services.

10 Contact

If you have any questions or concerns about this privacy policy, please contact us. Our customer service team is available 24 hours a day, seven days a week in Bengali and English.